Last Updated: November 17, 2016

This privacy policy (“Policy”) describes how CSIR, Inc. and its related companies (“Company”) collect, use and share Your personal information on XENA, and the CSIR, Inc. website (the “Software”) internally, and with Third Party Affiliates. For purposes of this agreement, “You” and “Your” refer to You and/or the entity that You represent, “Participating Organizations” means governmental, public, and private organizations participating in the use of the Software, and “Third Party Affiliates” means affiliates, business partners, Participating Organizations, and non-Participating Organizations.


We get information about You in a number of ways.

Information You Give Us. We collect any and all information You give us, including but not limited to User Content, information provided by You on Your Account, Your‎ email address(es), phone number(s), username(s), password(s), demographic information (such as your gender and occupation), incidents, videos, audios, pictures as well as other information you directly give us on our Software.

Information We Get From Others. We may get information about You from other sources. We may add this to information we get from the Software.

Information Automatically Collected. We may automatically log and/or collect information about You and Your device. For example, when using our Software, we may log Your access times, location and information about Your use of and actions on our Software.

Cookies. We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Software. This type of information is collected to make the Software more useful to You and to tailor the experience with us to meet Your special interests and needs.


We use Your personal information as follows:
We may use Your personal information to operate, maintain, and improve our Software, our Company, our products, and our services.
We may use Your personal information to communicate with You and/or Participating and non-Participating Organizations, and Third Party Affiliates, including but not limited to responding to comments and questions, and providing customer service.
We may use Your personal information to send information to You and/or Participating and non-Participating Organizations, and Third Party Affiliates, including but not limited to confirmations, updates, notices and invoices.
We may use Your personal information to communicate about promotions, upcoming events, and other news about products and services offered by us, our selected partners and our Third Party Affiliates.
We may use Your personal information to link or combine user information with other personal information.
We may use Your personal information to alert Participating and non-Participating Organizations about incidents.


We may share personal information as follows:

We may share Your personal information with Third Party Affiliates. Those uses will be subject to their privacy policies. We will not share Your information with any entity that is not a Third Party Affiliate without your consent except to the limited extent necessary to meet Your user needs or run our business.
We may share personal information when we secure a contract with a Participating Organization, or run a pilot with a non-Participating Organization.
We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
We may share personal information for legal, protection, and safety purposes.
We may share information to comply with laws.
We may share information to respond to lawful requests and legal processes.
We may share information to protect the rights and property of CSIR, Inc., our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
The XENA software is intended to be used for non-emergency situations; however, we may, but are not required to, share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
We may share information with those who need it to do work for us.

We may also share aggregated and/or anonymized data with others for their own uses.


Our Software may provide You with access to third party content, such as links, websites, third party software, and third party services (“Third Party Material”). We do not control the Third-Party Material, or the third party privacy practices. It is Your responsibility to review the Third Party Material privacy practices before submitting Your personal information.


Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails, including, but not limited to, emails about your accounts and our business dealings with you.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with certain Third Party Affiliates, and update your personal information. Note that we may not be able to fulfill certain requests if You utilize certain aspects of our Software.

You can typically remove and reject cookies from our Software with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Software works for you.

CONTACT INFORMATION. We welcome your comments or questions about this privacy policy. You may also contact us at our address:

Contact Information:
CSIR, Inc.
900 S. Figueroa St. #3005
Los Angeles, California 90015
Telephone: +1-888-511-0908

CHANGES TO THIS PRIVACY POLICY. We may change this privacy policy. If we make any changes, we will change the Last Updated date above.